Frequently Asked Questions

Do you ship international?

Yes, we ship globally free of charge.

How long does it take to receive my watch?

For International and Domestic shipping, allow 2-3 business days for processing. Shipping in UK is 1-3 days, international up to 5 days to reach your country, then it depends on the countries postal service for duration to your door. 

How much money is donated to each cause?

A minimum of 20% of profits from every sale on is donated to a worthy cause. See our ‘Making a statement’ page for more details.

What are watches made of?

All watches are 100% nylon NATO straps with stainless steel back and glass face.

Can I buy Lyfe watches in stores?

Lyfe is currently online sales only. Visit our website to find updates about sales in a store near you.

Can I share my photo on social media?

We encourage all of our loyal supporters to share your pictures on Instagram, Facebook and Twitter. We regularly offer promotions to users who engage with us digitally and we often repost/follow/retweet the best pictures/posts.

How do I place an order?

To place an order you choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information as well as pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Was my order successful?

If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. You can also see your order status if you log in to your user account. If you have not received a confirmation, please contact customer our service.

Where can I enter my discount code?

Your discount code can be added to your cart which you will find if you click on “to Cart” in the upper right corner. The discount will immediately be discounted from the total sum when applying the coupon. Please note that you can only use one discount code per order.

How do I change or cancel my order?

Please contact our customer service at as soon as possible in order for us to change or cancel your order before it is shipped. We cannot guarantee this if the order has already been processed.

What do I do if my payment has not been captured?

If you are not able to pay with your debit or credit card, it is usually because your card is issued in another country than the one you are ordering from. Our payment system Shopify automatically blocks these transactions for safety reasons to minimize online fraud. If you are not able to pay with your card we recommend you to try another payment method.

Information VAT

All prices on our homepage include UK VAT which is 20% of the price. When you order from a country within the EU, Hong Kong, China or Singapore (orders below 400 SGD) and Australia/ New Zealand you pay the price including VAT and no other fees are added. When you order from a country outside of the EU, Hong Kong, China, Singapore, Switzerland or Australia/ New Zealand the UK VAT is deducted from the price, instead you pay VAT and customs duty in your homeland.

Have you received my return?

You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. Have you not received an email within two weeks from the date that you returned your package please contact our customer service with your order and tracking number.

I have received the wrong product

We strongly advise that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received the wrong item or if it is damaged, please contact our customer service within 30 days.

How do I wash my wristband?

You can wash the NATO strap in lukewarm water together with some soap washing powder. Take care when cleaning and leave it to dry flat on a towel.




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